Privacy policy and rental terms

RENTAL TERMS

SIA “Foto un video tehnikas noma” · version of 1 December 2026

1. GENERAL PROVISIONS

1.1. These terms, together with the documents referred to in them, provide information about SIA “Foto un video tehnikas noma”, Reg. No. 40203406209, VAT No. LV40203406209, legal address: Indrānu iela 4-1, Riga, LV-1012 (hereinafter “we”, “PhotoRent” or the “Lessor”), and set out the rules for renting Goods on the website www.photorent.lv (the “Terms”) for persons who order Goods (the “Lessee”).

1.2. The Terms apply to all rental agreements for Goods between the Lessor and the Lessee (the “Agreement”). Before submitting a request, the Lessee must read the Terms and the Privacy Policy and confirm their consent; without this, the request cannot be submitted.

1.3. We recommend re-reading the Terms with every order. This version of the Terms is effective from 1 December 2026.

1.4. The Terms are published in Latvian, Russian and English. All versions have the same content; in the event of any discrepancy, the Latvian version prevails. Correspondence about the Agreement may be conducted in any of these languages.

2. GOODS

2.1. Images of the Goods on the website are for illustration only. Colours on the Lessee’s screen may differ from the real ones, and photos may show accessories that are not part of the rental kit.

2.2. The essential characteristics of the Goods are the model, kit contents and technical parameters stated in the description on the website. If the Goods issued do not match them, the Lessee may demand replacement with matching Goods or a refund of the rental fee.

2.3. The Lessor may set a minimum and/or maximum quantity of a particular item per order.

3. PRICE

3.1. Prices of the Goods are stated on www.photorent.lv per rental day and include VAT (PVN) at the rate applicable in the Republic of Latvia.

3.2. A rental day is 24 hours from the actual time of issue. The way the price for several days is calculated and the surcharge for issue or return outside working hours are stated on the website.

3.3. The final order price, including surcharges, delivery and deposit where applicable, is communicated to the Lessee before the booking is confirmed. Price changes on the website do not affect Agreements already concluded.

4. PAYMENT

4.1. The Goods are handed over to the Lessee only after full payment of the rental fee, additional services (delivery, issue or return outside working hours) and the deposit, if one is set under section 12.

4.2. Payment is possible:

a) by bank transfer to the Lessor’s account against the invoice issued — before the time of issue;

b) by bank card at the Lessor’s office at the time of issue, before the Goods are handed over.

4.3. The obligation to pay arises once the Agreement is concluded (clause 9.4). Submitting a request on the website does not in itself oblige the Lessee to pay.

4.4. Legal entities are advised to state the invoice number and the company registration number in the payment reference.

4.5. Part of the rental fee may be paid with PhotoRent Cashback bonuses under the terms of section 11.

5. COLLECTION AND DELIVERY

5.1. The main way to receive the Goods is collection from the Lessor’s office: Brīvības iela 137b, 2nd floor, office 203, Riga, during working hours. Issue or return outside working hours and on Sundays is possible by arrangement for the surcharge stated on the website.

5.2. Delivery cannot be selected automatically when placing an order. The Lessee may request it in the comment to the request, by phone or by e-mail.

5.3. The Lessor calculates the availability, timing and cost of delivery individually, depending on the size of the order and the address, and informs the Lessee before the booking is confirmed. Delivery is carried out only after the Lessee agrees to its cost.

5.4. The delivery fee is paid together with the rental fee before the Goods are handed over, unless the parties agree otherwise.

6. OBLIGATIONS OF THE LESSEE

6.1. The Lessee undertakes to provide only correct and complete information in the request and to inform the Lessor promptly of any changes.

6.2. The Lessee undertakes to use the service and the rented Goods in good faith and not to disrupt their operation. If this obligation is breached, the Lessor may restrict or terminate the Lessee’s access to the service after notifying them by e-mail, except in cases of fraud or a threat to the safety of the Goods.

6.3. The Lessee must pay for the Goods ordered and return them at the agreed time in the condition in which they were received, allowing for normal wear and tear.

6.4. Before using the Goods, the Lessee must inspect them and make sure they have received exactly the Goods ordered, complete with all accessories.

6.5. The Lessee may not pass the Goods to third parties without the Lessor’s consent.

6.6. The Lessee must also comply with the other requirements of these Terms and the laws of the Republic of Latvia.

7. OBLIGATIONS OF THE LESSOR

7.1. The Lessor undertakes to:

a) issue the Goods in working order, checked and with the contents stated on the website;

b) provide conditions for proper use of the website;

c) process the Lessee’s personal data only as set out in the Terms, the Privacy Policy and the laws of the Republic of Latvia.

7.2. The Lessor undertakes to comply with all requirements of these Terms.

8. LIABILITY

8.1. The Lessee is responsible for the accuracy of the data provided in the request and for the consequences of any errors in it.

8.2. The Lessor is not liable for losses caused by the Lessee providing incorrect data or failing to comply with these Terms and the operating instructions of the Goods.

8.3. If the Goods issued are faulty through no fault of the Lessee, the Lessor, at the Lessee’s choice, replaces them with equivalent Goods, reduces the rental fee or refunds it for the period of the fault.

8.4. To the extent permitted by law, the Lessor’s liability for the Lessee’s indirect losses (lost profit, a cancelled shoot, staff and location costs) is limited to the rental fee under the Agreement. This limitation does not apply in the case of intent or gross negligence on the part of the Lessor or to harm to life and health.

9. ORDERING AND CONCLUSION OF THE AGREEMENT

9.1. Goods may be rented by:

a) natural persons aged 18 or over;

b) legal entities.

9.2. By agreeing to these Terms, the Lessee confirms that they are entitled to rent the Goods.

9.3. Request. The Lessee selects the Goods and the rental period, enters their first and last name (in Latin letters), phone number and e-mail, agrees to the Terms and clicks “Place order”. The request submitted is an offer by the Lessee and is not a concluded Agreement. After submitting it, the Lessee receives an e-mail confirming that the request has been received.

9.4. Confirmation and conclusion of the Agreement. The Lessor checks the availability of the Goods for the selected period and informs the Lessee of the final price, as well as the deposit amount and delivery fee where applicable. The Agreement is deemed concluded when the Lessor confirms the booking by e-mail or phone. Until then, the Lessee may withdraw the request without any consequences.

9.5. Payment is made as set out in section 4. An electronic invoice is sent to the Lessee’s e-mail after the booking is confirmed.

9.6. Issue. The Goods are handed over at the agreed time after full payment. On the first rental, the Lessee presents an identity document. At handover, the Lessee inspects the Goods and checks that they are complete. A list of the Goods issued with serial numbers is recorded in the order and sent to the Lessee by e-mail. The Lessor may photograph the Goods at issue and return.

9.7. If on receipt the Lessee did not report visible damage or missing items, the Goods are deemed handed over without visible damage and complete.

9.8. The Lessee reports hidden defects discovered during use to the Lessor immediately, and no later than 24 hours after issue, by phone or e-mail with photos or video. Such defects are not considered damage caused by the Lessee; clause 8.3 applies.

9.9. If an item is unavailable or there was a price error on the website, the Lessor informs the Lessee and the request is declined. If the Lessee has already paid, the payment is refunded within 14 days.

9.10. Cancellation. The Lessee may cancel a confirmed booking free of charge no later than 24 hours before the time of issue by notifying the Lessor by phone or e-mail; amounts paid are refunded within 14 days. If the booking is cancelled later than 24 hours before issue, the Lessor retains compensation equal to the price of the first rental day; the rest is refunded within 14 days.

9.11. No-show. If the Lessee has not collected the Goods within 2 hours of the agreed time and has not cancelled the booking, the booking is cancelled and the Lessor retains compensation equal to the price of the first rental day. For subsequent orders, the Lessor may decline to apply the first-rental discount, personal discounts and cashback payment to such a Lessee and may set a deposit under section 12. Bonuses already credited remain valid until they expire.

9.12. Clauses 9.10 and 9.11 do not limit the consumer’s right to withdraw from the Agreement under section 13.

9.13. Before the booking is confirmed, the Lessor may decline a request without giving reasons.

9.14. After the booking is confirmed, the Lessor may refuse to issue the Goods if:

a) the Lessee has not presented a valid identity document or the document details do not match the order;

b) the rental fee or the deposit set has not been paid;

c) the Lessee has previously seriously breached the rental terms: damaged or failed to return Goods, returned them late or failed to pay an invoice;

d) there are reasonable signs of fraud or a risk to the safety of the Goods;

e) the item turned out to be faulty and no equivalent replacement is available.

In these cases, the Lessor informs the Lessee of the reason for refusal and refunds all amounts paid within 14 days. The Lessor has no other obligations to the Lessee.

9.15. The Lessor may contact the Lessee by the phone number or e-mail provided to confirm the request and perform the Agreement.

10. AMENDMENTS TO THE TERMS

10.1. The Lessor may amend these Terms. The Agreement is governed by the version of the Terms in force when the booking was confirmed; it is sent to the Lessee together with the confirmation.

10.2. A new version of the Terms is published on the website with the date stated in clause 1.3 and applies to requests submitted after its publication. The Lessor notifies registered Lessees by e-mail.

11. PERSONAL ACCOUNT, DISCOUNTS AND PHOTORENT CASHBACK

11.1. The Lessee may place orders through a personal account on the website. The Lessee is responsible for keeping access to their account secure and for the accuracy of the data in it.

11.2. PhotoRent Cashback. For each paid equipment rental placed through the personal account, 10% of the amount paid is credited to the Lessee’s personal account as bonuses. Bonuses are credited after payment, and the Lessee receives an e-mail with the balance. Cashback applies only to equipment rental and does not apply to studio rental or shop purchases.

11.3. Bonuses can be used to pay up to 30% of the next order if the order is €40 or more. Bonuses are valid for 180 days from the date they are credited. One bonus balance is used per order. Bonuses are not paid out in cash and cannot be combined with other promotions.

11.4. First-rental discount. Customers who have not rented equipment from the Lessor before receive a 15% discount on their first rental for orders of €40 or more. The discount is granted once per customer, does not apply to promotional kits and cannot be combined with other discounts — the single most favourable one applies.

11.5. If an order partly paid with cashback is cancelled, the bonuses used are returned to the Lessee’s account; no cashback is credited for a cancelled order.

11.6. In the event of a no-show (clause 9.11), fraud or damage to the Goods caused by the Lessee, the Lessor may decline to apply discounts and cashback payment to that Lessee’s future orders. The Lessor announces changes to the loyalty programme on the website at least 14 days in advance; changes do not reduce bonuses already credited or their validity.

12. DEPOSIT

12.1. A deposit is set individually at the Lessor’s discretion. Regular and verified customers are usually not required to pay a deposit.

12.2. When setting a deposit, the Lessor takes into account, in particular, whether it is a first rental, the value of the equipment, the rental period, taking the equipment outside Latvia and the Lessee’s order history (including a no-show under clause 9.11 or breaches of the rental terms). The deposit amount does not depend on the Lessee’s gender, nationality, language, citizenship or other personal characteristics.

12.3. The deposit may be up to 100% of the value of the rented Goods. The exact amount is communicated to the Lessee before the booking is confirmed and is stated in the confirmation. If the Lessee does not agree to the deposit amount, the Agreement is not concluded.

12.4. The deposit is paid before the Goods are issued, by card or transfer, and is refunded within one day after the Goods are returned, by the same method by which it was paid. The time it takes the bank to credit the funds may be longer and does not depend on the Lessor.

12.5. Deductions from the deposit are made only for documented amounts: repair costs according to a service estimate, the market value of a lost accessory or the late-return charge under clause 14.1. The Lessor sends the Lessee the calculation with photos and documents by e-mail.

12.6. The Lessee may submit objections to the calculation within 15 working days. The undisputed part of the deposit is refunded within one day after the Goods are returned, and the disputed part after the objections have been considered, but no later than 15 working days after they are received.

13. RIGHT OF WITHDRAWAL

13.1. If the Lessee is a consumer and the Agreement was concluded at a distance (the booking was confirmed by e-mail or phone), the Lessee may withdraw from the Agreement within 14 days of its conclusion without giving any reason.

13.2. To withdraw, it is enough to send an unambiguous statement to photorentriga@gmail.com before the deadline, including by using the model withdrawal form (Annex 1).

13.3. All amounts paid, including the deposit and delivery fee, are refunded no later than 14 days after the statement is received, using the same payment method, unless the Lessee has agreed to another method.

13.4. By placing an order, the Lessee expressly requests that the rental service begin before the end of the withdrawal period. If the Lessee withdraws from the Agreement after receiving the Goods, they return the Goods and pay for the rental in proportion to the actual period of use.

13.5. If the rental service has been fully performed (the rental period has ended) with the Lessee’s express consent, the right of withdrawal does not apply.

13.6. The right of withdrawal does not apply to legal entities or to agreements concluded in person at the Lessor’s office without a prior remote booking.

14. RETURN, LATE RETURN AND DAMAGE

14.1. The Goods are returned at the agreed time. If they are returned later without an agreed extension, the Lessee pays for each started day of delay at the current rate. The rental can be extended by contacting the Lessor before it ends, provided the Goods have not been booked by another customer.

14.2. If the Goods are not returned within 3 days after the end of the rental period and the Lessee cannot be reached, the Lessor may contact the police.

14.3. The Lessee does not pay for normal wear and tear (minor scuffs from normal use).

14.4. In the event of damage, the Lessee reimburses the cost of repair according to an authorised service estimate, and in the event of loss or if repair is impossible, the market value of similar Goods in the same condition. The Lessor provides the Lessee with the estimate or a document stating the cost.

15. COMPLAINTS AND DISPUTE RESOLUTION

15.1. Complaints are submitted in writing to photorentriga@gmail.com or by post to: Brīvības iela 137b, office 203, Riga, LV-1012. The complaint should state the order number, the nature of the claim and, if possible, include photos or documents.

15.2. The Lessor responds to a complaint within 15 working days of receiving it.

15.3. If the dispute is not resolved, the consumer may contact the Consumer Rights Protection Centre (PTAC, www.ptac.gov.lv), including its Consumer Dispute Resolution Committee, or a court of the Republic of Latvia.

15.4. The Agreement is governed by the law of the Republic of Latvia. For a consumer, this does not limit the protection afforded by the mandatory rules of the country of their habitual residence.

16. IDENTITY CHECK AND RECORD OF BREACHES

16.1. On the first issue, the Lessor checks the Lessee’s identity document and compares it with the order details. No copy of the document is made or stored; only the fact of the check is noted in the customer record.

16.2. The Lessor keeps an internal record of cases of damage, non-return, late return, non-payment and no-shows in order to assess risks for future orders (setting a deposit, refusal to issue under clause 9.14). The legal basis is the Lessor’s legitimate interest (Article 6(1)(f) of the General Data Protection Regulation). The data are kept for 3 years from the date of the breach and are not passed to third parties except as required by law.

16.3. The Lessee may request information about themselves, ask for it to be corrected and object to its processing by writing to photorentriga@gmail.com.

ANNEX 1. MODEL WITHDRAWAL FORM

(complete and return this form only if you wish to withdraw from the Agreement)

To: SIA “Foto un video tehnikas noma”, Brīvības iela 137b, office 203, Riga, LV-1012, photorentriga@gmail.com

I hereby give notice that I withdraw from the rental agreement for the following Goods: ______________________

Order number: ____________ Booking confirmation date: ____________

First and last name: ______________________

Address: ______________________

Signature (only if this form is submitted on paper): ____________ Date: ____________

Privacy Policy (GDPR)

Foto un video tehnikas noma SIA · Effective from 14.11.2026

This policy explains which personal data of our customers and visitors to www.photorent.lv we process, why, on what legal basis, for how long we keep it and what rights you have. It has been prepared in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation, GDPR) and the Latvian Personal Data Processing Law (Fizisko personu datu apstrādes likums).

1. Who processes your data

The controller of your personal data is:

Foto un video tehnikas noma SIA, reg. No. 40203406209, VAT No. LV40203406209

Registered address: Indrānu iela 4-1, Riga, LV-1012, Latvia

Rental point address: Brīvības iela 137b, office 203 (2nd floor), Riga

Phone: +371 27 099 664, e-mail: photorentriga@gmail.com

Data protection contact: photorentriga@gmail.com

2. What data we process

Identification data: first name, surname, date of birth or personal identity code.

Contact details: phone number, e-mail address, postal address.

Identity document (passport or ID card): we check it when handing over equipment to make sure the agreement is concluded with you. We do not make or keep copies of documents.

Rental agreement data: rented equipment, rental period, price, deposit, handover records, damage reports.

Payment data: amount and payment status, information on the deposit hold on your card. We do not store full card details — they are processed by the payment service provider.

Communications: enquiries via the website form, e-mail, phone, messaging apps and social media.

Technical website data: IP address, browser and device type, date and time of visit, cookies.

3. Purposes and legal bases

If you do not provide the data required for the agreement (identity, contact details), we will not be able to rent out equipment to you. We do not use automated decision-making, including profiling, that produces legal effects concerning you.

4. Who we share data with

We do not sell your data. Access is given only to parties without whom we cannot provide the service or comply with the law:

website and database hosting provider;

payment service providers (bank and card payment processor) — for payments and deposit holds;

accountant or accounting firm;

insurance company — in the event of an insured incident;

courier services — if equipment is delivered;

lawyers, debt collection agencies, courts — in case of non-return, damage or unpaid debt;

public authorities (State Revenue Service, police, etc.) — only where required by law.

Processors acting on our behalf are bound by data processing agreements under Art. 28 GDPR.

5. Where data is stored

Your personal data is stored and processed only within the European Union / European Economic Area and is not transferred to third countries. Should such a transfer become necessary in the future, it will take place only in compliance with Chapter V GDPR (a European Commission adequacy decision or EU Standard Contractual Clauses), and we will update this policy.

6. How long we keep data

After these periods expire, data is deleted or anonymised.

7. Cookies

The website uses strictly necessary cookies without which it cannot function (e.g. for bookings, language selection and signing in to your account). Analytics cookies (Google Analytics) and marketing cookies (Meta Pixel), where enabled, are set only after you give consent in the cookie banner. You can change or withdraw your consent at any time via the “Cookie settings” link at the bottom of the site or in your browser settings.

8. Your rights

Under the GDPR you have the right to:

access your data and obtain a copy (Art. 15);

rectify inaccurate data (Art. 16);

request erasure (Art. 17) where we are not legally required to keep the data;

restrict processing (Art. 18);

receive your data in a machine-readable format and transmit it to another controller (Art. 20);

object to processing based on legitimate interests, and to direct marketing at any time without giving reasons (Art. 21);

withdraw consent at any time (Art. 7(3)) — this does not affect the lawfulness of processing before withdrawal.

To exercise your rights, write to photorentriga@gmail.com or visit our rental point. We will respond within one month. We may ask you to verify your identity before disclosing data. You can also unsubscribe from newsletters using the link in every message.

9. Complaints

If you believe your rights have been infringed, please contact us first — we will try to resolve the issue. You also have the right to lodge a complaint with the Data State Inspectorate of Latvia (Datu valsts inspekcija): Elijas iela 17, Riga, LV-1050, www.dvi.gov.lv, pasts@dvi.gov.lv, or with the supervisory authority of the EU member state where you live.

10. Security

We protect data with organisational and technical measures: encrypted connection (HTTPS), restricted staff access, passwords and backups, and storage of paper documents in a locked place.

11. Changes to this policy

We may update this policy when our services or the law change. The current version is always published at www.photorent.lv; the effective date is shown at the top of the document.

Video surveillance privacy policy

Video surveillance privacy policy for the building and premises of Foto un video tehnikas noma SIA.

1. Controller – Foto un video tehnikas noma SIA (Reg. No. 40203406209), legal address: Indrānu iela 4 - 1, Rīga, LV-1012, telephone: +37127099664, e-mail: photorentriga@gmail.com

Contact for data protection matters: photorentriga@gmail.com

2. Address where the Controller performs video surveillance: office premises of Foto un video tehnikas noma SIA, Brīvības iela 137b, Rīga, LV-1012,

3. Time of video surveillance – video surveillance of the Controller’s premises and the external perimeter of the building is performed whenever the camera sensors detect motion, at any hour of the day, every day (including weekends and public holidays), from 00:00 to 24:00.

4. Purpose of processing personal data through video surveillance – restricting unauthorised access to the Controller’s premises, preventing or detecting criminal offences in connection with the protection of the Controller’s property and the data at its disposal, as well as protecting the vital interests of persons, including life and health.

5. Legal basis for video surveillance – Article 6(1)(f) of the General Data Protection Regulation, which provides that processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

6. Categories of data subjects – persons visiting the Controller’s premises (including the Controller’s employees) during the working hours set by the Controller. Persons visiting the Controller’s premises (including the Controller’s employees) outside the working hours set by the Controller (including weekends and public holidays). Persons located in the vicinity of the Controller’s office building.

7. Categories of data processed – the image of persons recorded in the Controller’s video surveillance footage: facial image, appearance (e.g. clothing) and behaviour in the recording, which make it possible to establish the presence of a specific person in the Controller’s premises and/or in the vicinity of the Controller’s office building during a specific period of time.

8. Categories of recipients to whom the data have been or will be disclosed – the data subject regarding himself/herself upon request, the Controller’s responsible employees, law enforcement authorities.

9. Please send any questions regarding the processing of personal data by the Controller to the e-mail address: photorentriga@gmail.com The data subject has the right to lodge a complaint regarding the processing of personal data by the Office with the Data State Inspectorate (www.dvi.gov.lv) if the data subject considers that the processing of his/her personal data infringes his/her rights and interests under the applicable laws and regulations.

CONTACTS

For questions about these Terms and the Privacy Policy, write to photorentriga@gmail.com or call +371 27099664, +371 27073446.

Address: Brīvības iela 137b, 2nd floor, office 203, Riga, Latvia, LV-1012.